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Work Order Clerk

Title: Work Order Clerk
Supervisor: Assistant Director of Maintenance
Exemption: Non-Exempt
Starting Salary: $30,139

Applications will be accepted until the position is filled. 

Duties and Responsibilities

  • Responsible for maintenance work order preparation of maintenance service requests from residents and/or Agency housing development property managers. Specific duties include the following:
  • Serve as receptionist for the Maintenance Department. Receive calls from residents and/or property managers requesting maintenance services of urgent, emergency, or routine nature; prepares and enters work order data into a computerized system.
  • Determines nature of work orders, organizes, and prioritizes by various categories and routes to appropriate Maintenance Supervisor.
  • Maintains a complete and accurate daily log tracking work orders generated, closed, and in progress; updates status of all pending work orders; prepares daily printout of open and closed. Logs work hours for maintenance personnel.
  • Maintain complete and accurate work order files for each unit.
  • Operate the radio communication system for mobile unit control.
  • May be required to assist in processing preparation of payroll for the Department.
  • Contribute to team effort by accomplishing all other duties as assigned.

Qualifications and Knowledge

  • High school graduate or GED and six months of clerical work experience or an equivalent combination of education and experience.
  • Good knowledge of HUD regulations and Authority policies, procedures, and practices pertaining to the various housing programs.
  • Good knowledge of general office procedures and practices, including business English and math.
  • Skills in operating general business machines and computers.
  • Ability to communicate clearly and concisely with residents, property managers, and maintenance personnel
  • Ability to understand the Uniform Physical Conditions Standards (UPCS) definitions
  • Ability to manage a wide variety of difficult situations that require tact and diplomacy.
  • Ability to establish and maintain effective relationships with co-workers, vendors and other business contacts
  • Bondable
  • Valid North Carolina driver's license
  • Eligibility for coverage under Authority's fleet auto insurance

Supervision Received and Given

The employee receives assignments and instructions from the Assistant Director of Maintenance. Course of action, deadlines, and priorities may be established by procedure, the supervisor, or the employee, depending on the assignment. The employee initiates routine activities without supervisory direction. Problems or situations not covered by instructions are normally referred to the supervisor for resolution. The employee's work is reviewed for accuracy, completion, and compliance with policies and procedures.

The employee has no supervisory responsibilities.


The employee performs routine duties by following established HUD and Authority policies and procedures. These guidelines cover most job-related situations and the employee is occasionally required to use independent judgment in making decisions. If guidelines do not cover a situation, the employee normally consults with the supervisor.


The employee performs a variety of related, routine, and generally repetitive tasks. The course of action is determined by the supervisor and by established procedures. The employee may coordinate, integrate, and/or prioritize tasks.

Scope and Effect

The employee's work primarily affects the residents in the housing developments. It also impacts the adequacy of total low-rent housing provided by the Authority. Through successful accomplishment of maintenance tasks, the Authority is able to continue providing decent, safe and sanitary housing.

Personal Contacts

Personal contacts are with residents, public services, private companies, co-workers, and managers. The purpose of such contact is to obtain and provide information and verify, document and record information submitted by residents and other Authority personnel.

Physical Demands

Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching to obtain files, and eyestrain from computer screens and other office equipment.

Work Environment

Work involves the normal risks or discomforts associated with an office environment, but are usually in an area that is adequately heated, cooled, lighted, and ventilated.