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Maintenance

Call us during business hours or when you have an emergency after business hours and weekends: 910.483.9670

During normal business hours on Monday, Tuesday, Wednesday, and Thursday from 8:00 AM - 4:30 PM, the calls are received and dispatched to a Maintenance Staff person.

EMERGENCY

  • Fire, Call 911
  • Broken gas line or gas leak
  • Loss of power
  • Broken water lines
  • Exposed electrical lines
  • No heat (During winter season)
  • Broken door locks or broken windows
  • Major plumbing backups and/or conditions that might cause harm to the tenant and/or damage to property (includes overflowing toilet and other exposure to raw sewage)

Nuisance Charge:

If you call in a work order and give permission to the work order clerks, to have the work performed in your unit but your screen door is locked once maintenance arrives, or you have a dog that's not permitted in your unit, a nuisance fee/fine will be charged to the tenant. The Nuisance charge is $27. Please remember that you can also be charged for not letting the maintenance technician in your unit during inspections, when work must be performed.

Calling in Work Orders:
The Maintenance Department is responsible for making the necessary repairs to your unit and for maintaining electrical, general repairs, plumbing, heating/ (cooling - only for some units) and other equipment in a safe working order. Residents are responsible for reporting deficiencies of any equipment owned by the Fayetteville Metropolitan Housing Authority (FMHA) and any damage to the unit.

If you have a deficiency in your unit, you will need to call 910.483.9670 to place a work order. The maintenance department is available to receive calls Monday through Thursday from 8:00 AM to 5:00 PM.

Maintenance After-Hours Calls:
When calling the Maintenance office after hours - which is after 5:00 PM the answering service does not generate any work orders! The answering service will only dispatch a maintenance technician if the call is an emergency. If you need to call in a work order, please call during regular business hours.